Posts Tagged: upcoming


22
Apr 10

Andy’s Answers: How Tyson Foods is building community around the issue of hunger

Earning trust and credibility within a community can be hard for a brand, especially around a sensitive issue like hunger. But Tyson Foods — which has been involved with hunger relief efforts for nearly a decade — is an example of how to do it right. In his case study presentation from BlogWell in Cincinnati, Tyson Foods’ Ed Nicholson shares how his company uses social media to connect with this community. A few of his big ideas: Use social media to help archive and add credibility to a cause. Lots of companies get involved in efforts here and there, but social media is helping Tyson Foods create a living archive that demonstrates the company is in this issue for the long haul. Bring influencers together. Ed collects Twitter handles of people involved in the hunger community and helps them connect with each other. It furthers the cause, and it also allows Tyson Foods to get involved in the conversation. Help the community share their own stories. Tyson Foods created the Hunger All-Stars program, which allows people to go online, share stories, and promote the work of the individuals who are doing amazing things to help those in need — and it has received some amazing submissions. Click here to view the embedded video. And if you dig this presentation, check out our upcoming BlogWell event in Seattle on May 5.

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Andy’s Answers: How Tyson Foods is building community around the issue of hunger


20
Apr 10

Andy’s Answers: How Dell’s social media program is evolving

Since launching its social media program in 2006, Dell has been one of social media’s big brand pioneers. And in this short amount of time, a lot has changed, both at Dell and in social media. In his presentation at BlogWell in Cincinnati, Dell’s chief blogger, Lionel Menchaca, explained how the program is evolving. A few of his big ideas: There are opportunities in social media beyond customer service. Lionel says that while their initial focus was on customer service, they’re now moving into additional conversations, such as brand reputation topics. Centralized teams can only scale so much. With 4,000 to 5,000 mentions about Dell every day, Lionel says there’s no way a centralized team can engage all of these customers. Today, they’re breaking this into the buckets of brand reputation, tech support/customer care and subject matter experts. It’s about going wherever the conversation happens. Dell is looking at LinkedIn, technology discussion groups, and external blogs and forums to find relevant conversations that their subject matter experts can engage in. And if you dig this presentation, check out our upcoming BlogWell event in Seattle on May 5.

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Andy’s Answers: How Dell’s social media program is evolving


30
Mar 10

5 questions for Foursquare

Foursquare’s valuation went “stratospheric” last week — to $80 million.  While we wait for the venture capital firms to duke it out investment-wise, I figured I’d tap Foursquare Business Development Director Tristan Walker to get the user side of the story. And, if you can’t get enough of me and Foursquare together, check out the session with Foursquare and Groupon that I’m moderating on May 13 as part of the upcoming Social Media Success Summit. In that conversation, we’ll focus on how to use location-based tools to bring repeat customers to your local business, and we welcome your voice in the mix. The event is fully online , so there are no travel expenses. Foursquare is just over one year old now. How has your growth accelerated over the past few months? Over the past 10 days, we’ve added 120,000 users. That’s 20% growth in 10 days. Month to month, we’re experiencing anywhere from 60% to 70% growth. Do you attribute that growth to product development, the deals you’ve done or the blitz of press exposure you all have received? All of the above. It’s hard to attribute the growth to just one. Over the past few months, we’ve launched Foursquare everywhere , launched our Blackberry app and launched Share to Facebook — all of which have been critical to growth. But our on-air promotions, another great South by Southwest experience and the latest announcement that we’re launching with celebrities all play a role. The exciting thing is that there’s even more in the pipeline, so we don’t see it slowing down. In our upcoming webinar , we’ll touch on how businesses should be leveraging Foursquare — but what would you say makes your service valuable for the end user? Foursquare is part friend-finder, part city guide. We use game mechanics to get people to explore their cities — making us the first people to make city exploration fun. Essentially, we’re in the business of making cities easier to use. How does the user experience get richer as their network grows? Foursquare is about serendipity. Discovering new dishes or meeting friends is key to the Foursquare experience. With a  larger network, Foursquare users have greater opportunities for these serendipitous experiences. The badges — some more controversial than others — bring personality to your products. The closer you get to the “mainstream,”  is there any pressure to become more vanilla? NO. Foursquare is good at being true to who we are and that is what has made us successful. As we go more mainstream, the opportunity to add more badges (even vanilla ones) exists, but we won’t do away with those distinctive elements that helped us be successful in the first place.

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22
Mar 10

eWayDirect President and CEO Neil Rosen Featured in Upcoming Chatter Marketing … – PR Newswire (press release)

eWayDirect President and CEO Neil Rosen Featured in Upcoming Chatter Marketing ... PR Newswire (press release) Rosen does not believe that marketers are at the mercy of Facebook and LinkedIn in terms of using social media to get their messages out. ... and more