Posts Tagged: editor


12
Apr 10

The ABCs of pitching to influencers

Everyday I get some version of this e-mail from someone who wants to be featured in the SmartBrief on Social Media newsletter: Dear Editor, I know I just found out about your publication, but I’m confident your readers need  to know about my client’s remarkable product! Of course, I can’t really be bothered to explain what I’m promoting in a way that you might relate to — so I’m just going to copy and paste in a boiler-plate press release below. Love and Kisses, Anonymous PR person It’s not just public relations folks either — there are variations on that e-mail from bloggers, researchers and entrepreneurs as well. They’re all sending the exact same e-mail to me and every other blogger, reporter or editor who turned up on their keyword search. These messages are meant to convince someone influential in your field to talk about your work, but more often than not, they end up being a waste of time.  It’s a shame that even though the principles of social media engagement are permeating every other aspect of marketing, we’re still trying to attract the attention of some of the most discerning media consumers with decidedly Web 1.0 tactics. I’m not suggesting that pitching to influencers is a simple matter. I’m frequently on the other side of these e-mails, trying to get the real ace bloggers of the social media world to notice a particular post — and maybe even send a tweet or an inbound link my way. I’ve still got plenty to learn, but I’m starting to develop a system — an ABCs of Pitching — based on the approaches that have worked for me in the past, as well as the tactics that seem to get my attention when I’m on the receiving end. Here’s what I’ve come up with so far: A ppeal on a personal level. Your pitch is a message written from one person to another — not a business transaction between two brands. Be human. Don’t fall back on a form letter. Use natural language and personalize your message. Show that you’re familiar with the influencer’s work and place your pitch in that context. If you can’t do that, maybe that’s a sign you should be pitching to someone else. B e a problem solver. Your influencer isn’t looking to do you a favor. Whatever you’re pitching needs to be genuinely useful to their audience.  Resist the urge to use the old standby: “I think your audience would love to know about …” — your job is prove your worth, not assert it. You need to be able to show them how your pitch answers a question or solves a problem that the influencer’s audience is concerned about. Responding positively to your pitch should never feel like a stretch for your influencer. C reate curiosity. Tell your influencer about your surprising discovery, your awesome product or your counterintuitive conclusion — but don’t bog them down with details. Be concise. Be provocative. Leave a little mystery. Don’t be confusing or misleading — that will only erode trust. Just leave them with a single natural question in the back of their mind. That question gives them a reason to e-mail you back. D on’t oversell it. I’ll admit that I’m particularly sensitive to this — I’ve been know to literally growl at pushy salespeople — but I don’t think I’m the only one. Reporters, editors and bloggers of all stripes tend to be a skeptical, independent people. You can’t badger them or expect to wow them with hype alone. Push too hard and you risk getting redirected to their spam folder from now on. You need an easy, light tone to pique their interest. You can lead a blogger to content, but you can’t make them link. Of course, this list is a long way from comprehensive. Got any other tips that belong in the ABCs of Pitching? Leave a suggestion in the comments — let’s see if we can fill out the alphabet. If you can come up with a half-decent tip that actually begins with the letter “X,” you’ll have my undying respect as both a blogger and vocabulary enthusiast. Image credit, Palto , via Shutterstock

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The ABCs of pitching to influencers


16
Mar 10

Live from SXSW: Twitter superusers share favorite twools

SmartBrief Editor Rebecca Pollack is taking it all in at SXSW and bringing back the stuff that matters to SmartBrief on Social Media readers . Fresh out of the Monday keynote, the disappointment over the conversation between Twitter co-founder Evan Williams and Umair Haque , director of the Havas Media Lab, was palpable in the Austin Convention Center. But the mood shifted when the crowd in the  Twitter Indispensable Tools Seminar got an afternoon pick-me-up from Guy Kawasaki and his handpicked panel of experts, who joked around while sharing their top Twitter tools. Laura Fitton , CEO and founder of oneforty.com , has reviewed 2,558 Twitter tools. The three she uses most often? SimplyTweet , an iPhone Twitter client that is “fast and lightweight.” Twhirl , an oldie-but-goodie desktop client, based on Adobe’s AIR client. Brizzly , a feed of “live news from people who know what’s going on.” John Yamasaki , community evangelist at Seesmic, says he prefers: Tweetie , a mobile app that lets users manage more than one account and is noted for usability. Tweetie was mentioned by almost all experts on the panel. Seesmic , his company, which is a Twitter client for desktops, the Web and mobile platforms.  He also said Seesmic is developing more apps for the iPhone. Nick Halstead , CEO of TweetMeme, says he likes: FriendOrFollow.com , a tool used to find out who you’re following who’s not following you back. Nick says he “can’t cope with following more than 300 people,” and, personally, I don’t blame him. CoTweet , for corporate tweeters, allows multiple users to stay in sync while managing accounts. Echofon , another oldie-but-goodie iPhone Twitter app. Amita Paul , founder of Objective Marketer, says she uses: Objective Marketer , software developed by Paul’s company as a campaign-management system for social marketing. TweetMeme , a tweet aggregator that shows popular links. Bonus panelist Robert Scoble of Rackspace, an IT hosting company. Listerious , a tool to find the “best-of” accounts to follow by subject. Redux , a site called “a FriendFeed/Twitter/YouTube mashup” by Mashable . As moderator, Alltop founder Guy Kawasaki didn’t share his favorites at SXSW, but we already know his Twitter secrets, which were shared last summer at SmartBrief’s Buzz2009 event in Washington, D.C.  You’ll definitely recognize one of them! Click here to view the embedded video. Image credit,  jmarkow , via Shutterstock

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22
Feb 10

3 tools to help optimize your social presence

You have a great product. People love your content, your products or your services. You have even stepped up your game and created a blog, a Facebook page and an active Twitter account. Yet, the results are unspectacular. Enter social-graph optimization. Yet another Social Media Week panel, fittingly titled “ Social Graph Optimization ” featured insights from Seth Sternberg, CEO of Meebo, Mark Ghuneim, CEO and founder of Wiredset and Trendrr, Hashem Bajwa of Droga 5, and Anna O’Brien of Citibank to help attendees grasp the idea. While Social Graph Optimization might be a foreign concept to many marketers, the good news is that it is based on common sense. If search engine optimization is about getting visibility via search, social graph optimization is about getting your messages out there via social media. Whether that is achieved via your audience’s networks or yours, it’s all about increasing your reach. In some ways, this concept is what social media should be in its purest form: optimized word of mouth. These activities seem logical, but they are something we take for granted and often lose sight of. SmartBrief on Social Media Editor at Large and WOM guru Andy Sernovitz reminds us to “ Just ask” often, and every time I hear it I think of more applications. Mark Ghuneim of Trendrr sees Social Graph Optimization as significant because with social media, we can now see what people are doing, what they are watching and where they are going. Now, he argues, we can target those spaces rather than just targeting the people. This represents a critical shift in thinking for many marketers currently “engaging” in social media. Optimizing social media is not about finding new ways to DM people on Twitter, it’s about leveraging your audience to help them spread your message for you. To build on these opportunities, we can use data. Anna O’Brien of Citibank underscored the importance of analytics in optimization. Once we’re looking at data indicating what’s being shared and what users are reacting to, she pointed out, we can use this data to shape our products. What does your customer want more of?  Create more of that and feed the hunger. Seth Sternberg of Meebo mentioned that two years ago, Google was probably the most significant traffic driver for branded sites. While the big 10 blue links are probably still a big piece of that share, social channels are now a major player. He believes that providing current customers with smart and integrated sharing technologies is key to successful social media optimization. “After all,” he pointed out, “My pictures didn’t get any better when I bought an iPhone, but I certainly share them a lot more now.” Now let’s get tactical and figure out what businesses can do today to optimize their social graph. Here are three tools to help you get started. 1. Retweet buttons . Many sites now use TweetMeme buttons effectively, and Guy Kawasaki has showed the impact they can have . They serve as a subtle, yet useful, reminder for your audience to share via Twitter. 2. Widgets and plugin and apps, oh my! Does your blog feature a Twitter feed? Not just of what you’re saying, but what others are saying (see: sharing) about you in real-time? Check out Collecta .  Does your Facebook fan page reference your blog or your Twitter updates? There are plenty of apps for that . While it’s important that each of these channels remains distinct, taking advantages of the qualities of each space, we have to remember to use them to feed one another. Your blog should be able to stand alone — but your readers should know that they can follow you on Twitter and fan you on Facebook for further engagement. 3. Web site/blog toolbar . I’m not going to shamelessly plug Meebo because they sponsored the event, took care of lunch or because CEO Seth Sternberg had some great things to say. However, the Meebo toolbar (and Wibiya , used on this blog) is a very tactical and smart way to get started integrating your social graph. The first step in social graph optimization is making it easy for your customers and readers to share your content, offers or information. These bars are a constant reminder to your audience, and according to Sternberg, if 1% of your daily unique visitors share your content, you’re doing pretty well. If you have great content, don’t let it languish. The first step is integrating your business’ social profiles — but the real jump will happen when you give your audience the tools they need to make it easy to share with their networks. Image credit, mipan , via iStock

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15
Feb 10

Responding to the good, the bad and the ugly

Today’s post comes from Derrek J. Hull, voice of the National Restaurant Association’s Restaurant, Hotel-Motel Show and International Wine Spirits & Beer Event (IWSB) blog Floored! , as well as its Twitter and Facebook profiles. Restaurants need a response plan that includes social media elements to cope with the fact that customers can leave negative comments almost instantaneously.  Having a plan in place before a situation occurs lets everyone on your team know who the point person is for the response, along with the chain of command and the plan for monitoring the conversation. Everyone gets a good or bad review at some point. Embrace it — and in the case of a bad review, don’t sweat it. Look at every comment as an opportunity to have a conversation. “If people are taking the time to give you feedback — even if it’s negative — that’s an opportunity for you to re-frame the conversation with them and hopefully turn the situation into a positive,” said Spike Jones, of word of mouth and identity firm Brains on Fire . Nobody is perfect. A couple of bad reviews alongside highly positive reviews actually makes potential customers more likely to take you seriously, because they realize your page isn’t full of shills posting fake positive reviews. In the case of Yelp , business owners have an option to respond privately and publicly to reviews — this free feature can be unlocked by visiting biz.yelp.com . Assume a tone that embraces the old saying “the customer is always right,”  even if you think the customer is actually in error. The best review responses typically start out with something like, “Thank you very much for your feedback. We take it very seriously and we deeply regret you didn’t have a 5-star experience at our restaurant … ” Responding promptly and diplomatically to reviews gives you the ability to fix problems and make people happy. However, if you begin to receive multiple negative reviews with recognizable patterns — stale bread, rude server, etc. — it may be worth examining your operation and identifying ways to improve. Likewise, if guests are taking the time to talk about your establishment in a positive way, you can listen and learn from those conversations to possibly generate ideas for new programs.  Who better to tell you what they want to see in your restaurant than your passionate fans?  You can learn a lot by taking the time to listen to them and implement their feedback into your operations. Make sure you’re also looking for opportunities to connect with those fans offline as well. Connecting the dots between the two amplifies and intensifies that bond. Yelp’s Luther Lowe discourages a company from attaching tangible “rewards” in response to good reviews. For example, if someone writes an unsolicited 5-star review about your business, it can rub some people the wrong way to get a “thank you” note from a business owner saying, “Thank you for your review of our restaurant. We would like to offer you a complimentary dinner for two.” Last but not least, take the advice of word of mouth expert, Gaspedal CEO (and SmartBrief on Social Media Editor At Large) Andy Sernovitz :  “People are already talking. Your only option is to join the conversation.” Image credit, GVision , via iStock

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